Shipping & Returns Policy
Trade Show House uses UPS and Fedex for order shipments. A street address is required on all product orders. We cannot deliver product orders to P.O. Boxes. Please note that production time does not include transit time.
Time Critical Orders
Customers with firm event dates must indicate those dates when ordering online. Please enter your in-hand date in the order notes field when placing your order. Custom orders involving artwork often require expedited shipping to meet client in-hand dates. Customer service will inform customers of added shipping expenses prior to making any changes to their order. No charges will be made without the express permission of the client. Trade Show House reserves the right to change carriers at its sole discretion.
The arrival of a product damaged during shipping is a ‘non-warranty issue’ and claims must be reported to the customer service department within three (3) business days of receipt. When submitting a shipping damage claim, we may require digital photos to document the damage to the shipping container or product. Please be sure to sign for packages as “damaged”. Upon authorization to return the damaged product, all returns must be made to Trade Show House within two (2) weeks of delivery.
Please verify items shipped against the packing list immediately upon receiving your shipments to ensure accuracy. If you suspect that the delivery is incorrect or missing parts, please contact our customer service department immediately.
At Trade Show House, we pride ourselves on our quality and production processes to ensure orders are produced and shipped on time. Unfortunately, we have no control over delivery of orders once they leave our production facilities. Once an order is picked up, the responsibility for timely delivery falls on the carrier. Trade Show House will not be held liable for missed event dates due to carrier delay issues.
Should you need to return a product due to order cancellation or for any other reason not covered by our warranty, we reserve the right to carry out a 100% inspection of the product before accepting the return. All returns of this nature are susceptible to a 25% restocking fee. Unwanted returns will not be accepted thirty (30) days after the shipping date of the original product. Trade Show House will not accept the return of a used product, a custom made product or graphics.
Cancellation of custom manufactured or printed graphics may accrue costs associated with the order up to the time of cancellation. The customer is responsible for these costs which can include, but are not limited to, labor, materials and graphic prints.