Production Lead Times
Production and delivery times for custom graphic orders are based on artwork proof approval. Proofs are sent within 1 business day of artwork submission. The artwork approval cut-off time for production to begin the following business day is 12pm EST.
For example, if your artwork is submitted at 10am on Monday, you should expect to receive proofs no later than 10am on Tuesday. Artwork must then be approved by 12pm Tuesday for production to begin on Wednesday. If artwork approval is received after 12pm, then production will begin Thursday.
Please note that failure to respond to the proofs approval email in writing by the mandatory cut-off time may result in rush service fees or missed deadlines.
Trade Show House cannot be held liable for missed deadlines due to carrier delays, as the responsibility for delivery of each parcel falls on the carrier service, and cannot be controlled once the item is shipped.