You have three (3) business days after your signed delivery acceptance to report any damage that may have occurred during the shipping process. If no shipping damage is reported during this initial three (3) day time period, all future reports or complaints will be treated as a warranty claim and will be subject to the terms and conditions of our standard warranty.
Trade Show House guarantees the quality and function of its products when used in the correct manner as illustrated on each product's accompanying user instruction sheet. This covers general “wear and tear” and guarantees repair or replacement when product failure is due to defects in manufacturing or assembly.
Our warranty does not cover damage or product failure due to incorrect use, mistreatment, failure to follow provided user instructions sheets, destruction, loss, theft, unauthorized alteration, vandalism or natural disasters. In case of a warranty dispute, Trade Show House reserves the right of final decision on the nature and cause of damage and the fair and applicable warranty response.
Trade Show House warrants their products for the lifetime of each product against manufacturer’s defects in materials and workmanship of the hardware, and should arrive to you in new, working condition. Products carry the warranty specified for that category:
- Hardware: Two (2) years
- Graphics: One (1) year
- Lights: One (1) year
- Power Supplies: One (1) year
- Digital Kiosks: One (1) year
- Shelves: One (1) year
- Bags: One (1) year
- Cases: One (1) year
Should you have a problem with a product within its given warranty period, please contact our customer service department. You will be asked standard questions to determine the nature of the product failure and the appropriate response. Upon authorization to return a problem product, all returns must be made to Trade Show House within fourteen (14) days of RMA.
Out of Warranty
Trade Show House will continue to service its products, even after the standard warranty ends. If a product fails outside of the warranty period, contact us and our technical support team will provide you with various options available including cost.