You have three business days after your signed delivery acceptance to report any damage that may have occurred during the shipping process. If no shipping damage is reported during this initial three day time period, all future reports or complaints will be treated as warranty claim and will be subject to the terms and conditions of our standard warranty.
Trade Show House guarantees the quality and function of its products when used in the correct manner as illustrated on each product's accompanying user instruction sheet. This covers general “wear and tear” and guarantees repair or replacement when product failure is due to defects in manufacturing or assembly.
Our warranty does not cover damage or product failure due to incorrect use, mistreatment, failure to follow provided user instructions sheets, destruction, loss, theft, unauthorized alteration, vandalism or natural disasters. In case of a warranty dispute, Trade Show House reserves the right of final decision on the nature and cause of damage and the fair and applicable warranty response.
The warranty period is specific to the product ordered. Warranty information for each product is located on each product page.
Should you have a problem with a product within its given warranty period, please contact our customer service department. You will be asked standard questions to determine the nature of the product failure and the appropriate response. Upon authorization to return a problem product, all returns must be made to Trade Show House within 2 weeks of RMA.
Trade Show House uses United Parcel Service and Federal Express for order shipments. We use the U.S. Postal Service for shipments of printed catalogs and samples only. A street address is required on all product orders. We cannot deliver product orders to P.O. Boxes. Please note that production time does not include freight time.
Time Critical Orders
Customers with firm event dates must indicate those dates when ordering online. Please enter your in-hand date in the comments field when placing your order. Custom orders involving artwork often require expedited shipping to meet client in-hand dates. Customer service will inform customers of added shipping expenses prior to making any changes to their order. No charges will be made without the express permission of the client. Trade Show House reserves the right to change carriers at is sole discretion.
The arrival of a product damaged during shipping is a ‘non-warranty issue’ and claims must be reported to the customer service department within three business days of receipt. When submitting a shipping damage claim, we may require digital photos to document the damage to the shipping container or product. Please be sure to sign for packages as “damaged”. Upon authorization to return the damaged product, all returns must be made to Trade Show House within 2 weeks of delivery.
Please verify items shipped against the packing list immediately upon receiving your shipments to ensure accuracy. If you suspect that the delivery is incorrect or missing parts, please contact our customer service department immediately.
At Trade Show House, we pride ourselves on our quality and production processes to ensure orders are produced and shipped on time. Unfortunately, we have no control over delivery of orders once they leave our production facilities. Once an order is picked up, the responsibility for timely delivery falls on the carrier. Trade Show House will not be held liable for missed event dates due to carrier delay issues.
Should you need to return a product due to order cancellation or for any other reason not covered by our warranty, we reserve the right to carry out a 100% inspection of the product before accepting the return. All returns of this nature are susceptible to a 25% restocking fee. Unwanted returns will not be accepted 30 days after the shipping date of the original product. Trade Show House will not accept the return of a used product, a custom made product, or inkjet graphics.
The arrival of a product damaged in shipping is a ‘non-warranty issue’ and claims must be reported to our customer service department within three business days of receipt as carriers will not settle damage claims after this period. Customers that delay damage reporting will forfeit their right to replacement. When submitting a shipping damage claim, digital photos may be required to document damage to the shipping container or product. Carriers reserve the right to inspect damages prior to settling a claim. Upon authorization to return the damaged product, all returns must be made to Trade Show House within 2 weeks of delivery.
Cancellation of custom manufactured or imprinted products may accrue costs associated with the order up to the time of cancellation. The customer is responsible for these costs which can include, but are not limited to, labor, materials and custom imprinting.